Client Services Volunteers support survivors of domestic violence by helping staff provide a welcoming, compassionate, and organized environment. Volunteers assist with client intake, the crisis line, provide basic advocacy and support, and help ensure clients have access to needed resources and supplies.

Key Responsibilities: 

• Greet and assist clients in a trauma-informed and respectful manner.

• Support staff with client intake, orientation, and service coordination.

• Provide crisis support or referrals under staff supervision.

• Help clients access basic needs such as food, clothing, and hygiene items.

• Assist with maintaining client areas (organizing supplies, restocking, light cleaning).

• Participate in ongoing training related to trauma-informed care and domestic violence awareness.

• Maintain confidentiality and adhere to all agency policies and procedures.

Qualifications: 

• Compassionate, nonjudgmental, and able to maintain professional boundaries.

• Strong communication and listening skills.

• Commitment to confidentiality and survivor-centered values.

• Ability to work effectively with individuals from diverse backgrounds.

• Completion of required volunteer orientation and DV training.

• Minimum age: [18+].

Commitment: At least four hours per week at a minimum of three months.